Workplace Mediation promotes harmony and organisational productivity
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In today’s dynamic and fast-paced business environment, conflicts and disputes are inevitable within organisations. However, how these conflicts are managed can significantly impact the overall health and productivity of a workplace. One effective strategy that is gaining popularity is the establishment of in-house mediation offices.

Although organisations and professional bodies have often resorted to external mediators to facilitate the resolution of disputes among employees, the creation of in-house mediation units offers appreciable benefits. These internal mediation resources play a crucial role in fostering a positive work culture, resolving conflicts efficiently, and ultimately enhancing the overall success of the organization.

One of the primary benefits of having an in-house mediation office is the ability to address conflicts at their earliest stages. By providing a designated space for employees to voice their concerns and seek resolution through mediation, organisations can prevent minor disagreements from escalating into major disputes. Early intervention not only saves time and resources but also helps maintain a more harmonious work environment.

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High Employee Morale

A workplace that actively promotes conflict resolution through mediation demonstrates a commitment to employee well-being. Knowing that there is a fair and impartial mediation process in place can boost employee morale. It creates a sense of security and confidence among staff members, leading to increased job satisfaction and a more positive organisational culture.

Enhanced Communication Skills

Mediation encourages open, honest and constructive communication. When employees engage in mediation sessions, they develop essential communication skills such as active listening to appreciate others’ interests, expressing concerns, and finding common ground. These skills are not only beneficial in resolving immediate conflicts but also contribute to a more communicative and collaborative workplace overall.

Cost-Effective Resolution

External legal processes and formal dispute resolutions can be time-consuming and expensive. In-house mediation units offer a less expensive and cost-effective alternative because, by resolving conflicts internally, organisations and workers can save on legal fees and reduce the time spent in lengthy court proceedings. This cost-effectiveness contributes to better financial management and resource allocation.

Preservation of Relationships

One of the key tenets of mediation is to preserve and promote relationships. Workplace mediation focuses on finding mutually agreeable solutions rather than apportioning blame. This approach helps to preserve relationships among employees, preventing long-lasting damage that may occur in a more adversarial process. By fostering a cooperative atmosphere, in-house mediation units facilitate the continuation of positive working relationships, contributing to a healthier organisational culture.

Tailored Solutions

In-house mediation allows organisations to tailor conflict resolution processes to their specific needs and industry dynamics. Mediators who are familiar with the company’s culture and values can create customized solutions that align with the organisation’s goals. This adaptability ensures that conflict resolution strategies are not one-size-fits-all but are instead crafted to suit the unique requirements of the organization.


Organisations that seek to set up in-house mediation units can select a number of reputable employees to be trained and certified as professional mediators. These trained staff can be assigned additional roles to man the in-house mediation office where they can mediate cases on a rotational basis. Additionally, managers and supervisors can seek specialised managerial mediation training from training bodies like the Gamey and Gamey ADR Institute to enable them to resolve differences effectively.

Establishing in-house mediation offices is a proactive and strategic approach to managing conflicts within organisations. The benefits extend beyond immediate conflict resolution, impacting employee morale, communication skills, and overall organisational culture. By investing in internal mediation resources, organisations can create a workplace where conflicts are addressed promptly, relationships are preserved, and employees thrive in a positive and collaborative environment.

By Edmund Mingle (