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A new system that can accurately predict conflicts in organisations in Ghana is in the offing.

The Conflict Risk Assessor, being developed by the Institute of Executive Studies (IES) in Accra, can determine when a conflict would occur, how long it will last and its adverse effects on an organisation’s output and profitability.

As part of its prime objectives, the system, which profiles an organisation and its workers, as well as work policies and operations, is to aid organisations to prevent or effectively manage workplace conflicts.

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Philip Gamey, Chief Executive Officer of IES

According to Mr Philip Gamey, Chief Executive Officer of IES, the new system will be able to inform management of an organisation about the nature and form a predicted conflict would take.

In an interview with ADR Daily in Accra, he explained “the profile and framework of conflict risk assessment is a new framework that gives businesses and institutions an idea of how and when conflicts may occur, the impact it may have and the strategy to prevent or manage it.”

“The profile of conflict risk assessment is such that when you analyse an institution, you can determine in what situation a conflict would arise, and the likely impact the conflict would have on the institution.

“The state of the conflict, whether it is high, medium or low, and the best strategy to take in handling that conflict is determined after the risk analysis,” he added.

According to Mr Gamey, this conflict risk assessment application is best-suited for business-oriented institutions, but it is applicable to other institutions such as religious bodies, educational organisations, as well as families and households.

He said the profile serves as a guide to the institutions because it offers an early warning signal about the likelihood of a conflict arising, adding that it enables management to take preventive actions.

Mr Gamey, also a human resource management expert said “the job of profiling is not limited to one person. However, the person charged with this duty must possess some key skills on conflict resolution and Appropriate Dispute Resolution (ADR)”.

After profiling an organisation, its staff and work processes, as well as pending issues, the programme uses a combination of conflict resolution, human resources and Industrial Relations management techniques to develop a preventive strategy.

“It will help you to devise a strategy to handle the conflict, based on the level of the conflict (high, medium or low), either through resolving it internally or seeking external help for the resolution of the conflict.”

“The major benefit of this profile, Mr Gamey said, is that the company becomes aware of the factors, such as workplace policies and processes that could create conflicts, and implement strategies to prevent the conflicts,” he said.

According to him, once profiling is accurately conducted, the probability of conflicts rising unexpectedly in an organisation is virtually 0%, “because the profile tells you where the conflict can come from and the strategy to implement.”

Mr Gamey explained that a profiling exercise could take a minimum of a day to several weeks depending on the size of the company. However, the profile must be updated every three months.

By: Fred Gadese-Mensah/

VIAFred Gadese-Mensah
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ADR Daily is a specialized news portal with a focus on providing authentic news, information and research analysis on Appropriate Dispute Resolution (ADR), Human Resource Management (HRM) and Industrial Relations Management (IRM) in Ghana and beyond. This platform serves as an information resource base for the progress of the ADR, HRM and IRM industries, and seeks to promote professionalism in ADR practice by supporting a network of ADR professionals within and across nations and continents. ADR Daily keenly encourages the mass adoption of ADR mechanisms, particularly negotiation, mediation and arbitration for the resolution of disputes in all spheres, through the publication of industry news and information, as well as by deploying innovative awareness creation engagements.