Mediation is simply a facilitated negotiation by an impartial third party chosen voluntarily by parties in dispute or a Mandatory Mediation imposed by a Competent Court or an Authorised Body.
It is used in situations where there is a conflict between two or more parties, and the primary role of a mediator is to assist individuals to get to a resolution of their dispute/conflict by facilitating a conversation through a structured process that allows the parties in dispute to make decisions for themselves.
It takes a combination of attitude, knowledge, understanding and skills as well as a certain amount of character and habit to become a mediator or an agent of collaboration. Since mediation is a process with defined stages; the functions of the mediator calls for certain features or qualities that should serve as a benchmark for any effective mediator.
Here are essential qualities to look out for in a good mediator.
He/she must be:
Capable of appreciating the dynamics of the environment in which the dispute is occurring,
An intelligent, knowledgeable and active listener. (You have to be enlightened)
Humble, objective and impartial about the outcome of the differences, and neutral in the use of language.
Articulate, patient, non-judgmental, flexible, full of energy and persuasive.
A mentor with an outstanding character.
Resourceful in research and continuing training and education in ADR.
A person of high-quality standing and reputation in society.
Reliable and capable of facilitating the Content, Process and Responses of his/her clients.
An emotionally matured person
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