In the quest to promote the hospitality industry, the government has been urged to review the utility rates charged by hospitality facilities.
That, according to Phyllis Boakye, Human Resource Manager of the Royal Senchi Hotel, would ensure that facilities operate productively to support the economy.
In an interview with ADR Daily at the Royal Senchi Hotel, Mrs Boakye noted that it appears hospitality facilities were being billed higher than expected, adding that the billing rate has become the same for domestic facilities.
“We are not expected to pay domestic rates,” she said, adding that “there is a need for a review of the billing rates for businesses.”
Ghana’s hospitality industry, she said, has a great potential for growth, and therefore, such high billing rates should be addressed so that it does not become a hindrance to the development of the industry.
“The industry has a lot of potentials, but there are challenges which the government must come on board to help to address.”
Asked about the role of human resource managers in enhancing productivity, she said it is important for workers to feel happy about their work.
Once workers are made to feel happy with what they do, they would be committed to the job and give off their best to ensure maximum productivity.
The hospitality industry, she said, is going to get very competitive in the next five years, and the survivor of the competition would be those with well skilled and supportive staff.
By: LizzyAnn Kwagbedzi/adrdaily.com