By John Ford If we are going to measure the cost of conflict to an organization, we must know what to look for. What should...

By Clinton Wingrove Analysts generally have a poor track record in forecasting economic outcomes; ask five analysts a question and you’ll likely get at least...

By Arthur Pressman When I last wrote about what matters most to the parties in mediation, we identified trust in the mediator as the single most...

Many companies have recognized the need to transform the performance review process. One of the most important questions that leaders need to consider is...

By Edmund Mingle The activities of political vigilante groups in Ghana have recently assumed an alarming proportion, with security experts describing it as a threat...

By Ben Davies For any mediator used to face-to-face mediation, online mediation requires a modified approach and therefore training to adapt the skills of the mediator...