COMPONENTS OF ACTIVE LISTENING

Now that the HRM is in a position to start ‘really’ listening, he/she needs to break down the main components of active listening to...

Keeping the Peace

True peace is not merely the absence of negative force - tension, confusion or war; it is the presence of some positive force -...

TYPES of QUESTIONS an HRM needs to ASK

The effective use of How, What, When, Where and Which are key when it comes to questions. In view of this, our approach to...