Mediation and the art of managing emotions
By Tim Hardy
It never ceases to amaze me how often parties say that their emotions play no part in a dispute. Absolutely not, they...
Mediating in the shadow of the courts: Formality and informality
By Charlie Irvine
It’s good to see authors on this blog referencing academic research on decision-making. Similarly, a new chapter by Singapore judicial mediator Dorcas Quek...
Seven Steps for Effective Problem Solving in the Workplace
Problem-solving and decision-making. Ask anyone in the workplace if these activities are part of their day and they answer 'Yes!' But how many of...
The benefits of workplace mediation
By: N. Madison
Workplace mediation is a process through which parties in a work or work-environment-related dispute attempt to resolve issues with the help of...
Communication and Conflict Resolution
Communication is often a major factor in conflict resolution, they are closely related. Conflict resolution typically involves the use of various methods to determine...
Causes of organizational conflict
By George N. Root III
In order to survive, a company must focus its efforts on generating revenue in the face of competition. According to...
The importance of Translation in Mediation
By Linus Tengdong
Without understanding each other’s language, how can mediation take place between disputing parties?
The importance of translation/interpretation in mediation cannot be overemphasised in...
ICC Mediation Rules
Current as 1 January 2014, the ICC Mediation Rules replaced the 2001 Amicable Dispute Resolution Rules (ADR Rules) to reflect today’s practices. These rules...
Common sources of Collective Agreement grievances
Because a collective agreement is composed of language that is designed to cover a broad range of situations, it can be subject to interpretation...
How to reduce Conflict at the Workplace
by George N. Root II
Conflict in the workplace can arise for many reasons. Employees can become frustrated at their stagnant job functions or lack...
