Fighting political vigilantism with Mediation
By Edmund Mingle
The activities of political vigilante groups in Ghana have recently assumed an alarming proportion, with security experts describing it as a threat...
MORE LANGUAGE SKILLS FOR MEDIATORS
Immediacy
Immediacy is the opportunity to examine what is happening in the moment.
Communicating in the “here and now” allows emotions to be dealt with and...
ACTIVE LISTENING
One of the common problems in communication is not listening actively. Listening is the core of every successful interaction at the work place and...
Too few of Africa’s commercial disputes are resolved by African arbitrators – why this...
Throughout my career arbitrating on disputes between companies and governments outside the courts, I’ve noticed a growing number of claims made by Africans. But...
STRATEGIC MANAGEMENT OF ORGANISATIONAL CONFLICT
BECOMING A MEDIATING ORGANISATION (part 1)
Conflict is an inevitable aspect to be encountered in every human institution where people in an interdependent relationship have...
How much is conflict costing your company?
By: Lizzy-Ann
It is interesting to discover how much unnecessary cost is being accrued by businesses as a result of conflicts. Conflicts, as we all...
Keeping the Peace
True peace is not merely the absence of negative force - tension, confusion or war; it is the presence of some positive force -...
Do traditional grievance procedures destroy relationships?
HR professionals have relied on formal grievance procedures for years, but are they still fit for purpose? In an extract from his new book,...
Reclaiming Mediation’s Future: Getting Over the Intoxication of Expertise, Re-Focusing on Party Self-Determination
By : Robert A. Baruch Bush, Joseph P. Folger
For us and the colleagues we’ve worked with for many years, our first premise has always...
The right way to Resign
By Sharlyn Lauby
Over the years, we’ve spent a lot of time talking about the right way to get a job. I think...
