The Effect of Labor Unions
Most labor union contracts -- also called collective bargaining agreements -- contain a step-by-step process for addressing and resolving employee grievances. The effect that...
Managing the reality of social conflicts
In our social reality, there is a tendency to turn a personal dispute into a legal conflict. People are quick to run to court...
Has HR gone too far with robotics?
By:Rachel Ranosa
The buzz in mainstream media about artificial intelligence revolves around two popular use cases: automation and augmentation. The myths surrounding the rise of robots in...
Mediation and the art of managing emotions
By Tim Hardy
It never ceases to amaze me how often parties say that their emotions play no part in a dispute. Absolutely not, they...
Too few of Africa’s commercial disputes are resolved by African arbitrators – why this...
Throughout my career arbitrating on disputes between companies and governments outside the courts, I’ve noticed a growing number of claims made by Africans. But...
Developing a Corporate Governance Dispute Resolution Strategy
Conflict in the corporate boardroom is inevitable especially when the board is composed of independent-minded, skilled, and outspoken directors.
This is not a bad thing...
Why mediation is needed now more than ever
As students and professionals from countries spanning the globe descend on Paris, France for the 15th ICC International Commercial Mediation Competition, Oliver Carroll and...
GHOST PRINCIPLE, Protocol for CONFLICT Resolution
There are various keys to a successful conflict resolution. Prominent among them is the GHOST principle.
The GHOST principle is a set of guidelines that...
Keeping the Peace
True peace is not merely the absence of negative force - tension, confusion or war; it is the presence of some positive force -...
Who are Social Partners?
Social partners refer to people who are companions in a special working relationship who talk, help resolve their differences and work together to achieve...
